FAQ

Frequently Asked Questions

Common questions about design files, materials, manufacturing, surface finishing and ordering. Can't find your answer? Contact us directly.

Design & Drawings

4 questions about design & drawings.

What file formats do you accept for quoting?

For accurate and timely quotes, we accept 3D CAD files in STEP, STP or IGES format. 2D drawings with reference dimensions must be in PDF format. We can also work with DWG, STL and ZIP archives. Complete manufacturing information (material, quantity, finish, tolerances) should be included with the technical documentation.

Can you help optimize my design for manufacturing?

Yes. While we do not offer standalone product design services, we provide manufacturing design reviews for all approved orders. Our engineering team works with you to optimize 2D and 3D drawings — improving manufacturability, resolving design conflicts, identifying tolerance adjustments, and reducing production costs. Critical-tolerance areas and those that can be slightly relaxed are both reviewed.

How do you protect my design confidentiality?

We take confidentiality seriously. We routinely sign mutual NDAs before reviewing customer drawings — you can send your NDA template or we can provide ours. Inside the factory, we maintain a strict confidentiality policy: photographing customer products in any form is strictly forbidden without clear, formal written permission. Your product information and intellectual property are protected at every stage.

How do I know which product category my part fits into?

Send the drawing and application notes via RFQ. Our engineering team will map the part to Swiss turning, CNC machining, gear manufacturing, sheet metal or custom fasteners as needed. You don't need to know the exact category — just describe what you need and we'll recommend the best process route.

NEED HELP?Still have questions?

Send us the drawing and project requirements. Engineering will reply with the information needed for quotation.

Send RFQ